According to recent industry research, 82% of customers expect a personalized experience, and 73% are willing to switch to a competitor if they do not receive it. In this context, leveraging personalization has become a critical component of delivering exceptional customer experiences in the BFSI industry.

During this webinar, our expert panel will discuss the latest industry trends and provide practical insights into how BFSI companies can leverage personalization to improve customer interactions, drive customer satisfaction, and reduce operational costs. 

Key takeaways from this webinar will include : 

• The importance of personalization in the BFSI industry
• Strategies for delivering exceptional customer experiences without incurring high costs
• The latest trends and statistics in the BFSI industry
• The role of technology in delivering personalized experiences
• Case studies from leading banks that have successfully implemented personalization strategies

Speakers:

• Colin Crowley |  CX Advisor  |  Freshworks
• Shane Closser | Head of Industry/General Manager - Financial Services and Insurance   |   Yext 

Don't miss out on this opportunity to learn from industry experts and discover new strategies for scaling customer experience without scaling costs in the BFSI industry.